The products did not work for me. I wanted to return mine within the 30-day window, and I contacted their support team. They told me to try the product for the full 60 days and then return it if I wasn’t 100% happy. I did exactly what they asked and kept using it for the full period.

When I came back to submit my return, they refused it. Their support email explained that the guarantee “is designed for subscription customers” and that my purchase looked like a one-time order. I had not been told this before I bought, and nothing on the site made the distinction clear. When I asked whether it mattered if I had ordered or subscribed, I never got a straight answer. The website promises a simple “send it back” policy. In practice, the policy depends on a subscription that the company never explained was required.

The company also stated that a claim requires “a minimum of 60 days of consistent use,” and that I “haven’t quite reached that 60-day mark yet.” That is false. I was told to use the product for 60 days, I did, and they still refused the return. Their claim that “results do take time” and that customers “

I’m 31 🙂 I defo think it’s decent, but it just depends on your skin goals!